Welcome to BuildingProductsOnly! We are committed to providing you with the highest quality building products at the most competitive prices. We hope you'll choose us as your supplier for all your building product needs. Thank you for shopping at our site!
PRODUCT LEAD TIMES:
Some products may be subject to quantities on hand, may require special ordering, or may be subject to minimum order quantities and have extended lead times. If the product you have ordered is not in stock and will have an extended lead time to ship, you will be contacted the same or next business day by email with the appropriate information regarding your order and options.
IMPORTANT SHIPPING INFORMATION:
SHIPPING NOTICE #1:
Overweight Orders. PLEASE select the "UPS GROUND (OVER 150LBS)" shipping charge for appropriate shipping costs for your order. If you do not select "UPS GROUND (OVER 150LBS)" you will be contacted with the appropriate shipping charge.
SHIPPING NOTICE #2:
If you choose a shipping method that is not applicable to your area and check out with $0 shipping. You will be contacted by customer service with the appropriate shipping charge.
SHIPPING NOTICE #3:
We reserve the right to ship an order by any means applicable to insure an order arrives within the allotted time frame specified by the customers shipping selection.
SHIPPING NOTICE #4:
UPS does not deliver regular ground shipments on Saturday. If you need a delivery on Saturday, please contact our home office.
SHIPPING NOTICE #5:
Any shipment that is refused on delivery will be charged a 25% restocking fee plus return shipping charges.
SHIPPING NOTICE #6:
If your package is missing product you may contact our home office to make a missing product claim. All missing product claims must be made within 5 days of the original order date.
SHIPPING NOTICE #7:
All orders are shipped by carriers without a signature required. Once the shipping company delivers your order at your specified location and provides us proof of delivery the package, it is your responsibility to secure your package.
SHIPPING NOTICE #8:
Any order refused at delivery will incur the 25% restocking fee and any additional return shipping charges.
SHIPPING NOTICE #9:
UPS Shipping days are calculated from the SHIP DATE and that is not always the same as your ORDER DATE. If you have questions about ship date or stock availability, please feel free to contact our home office for more information.
REFUND, RETURNS & CANCELLATION POLICIES
1. All returns will incur a 25% Restocking Charge unless otherwise noted on your RGA when issued.
2. Any returnable item must be returned within 30 days of original purchase date.
3. The customer is responsible for returning any product as well as any freight arrangements and/or costs associated with the return.
4. Returns MUST have an RGA and will not be accepted without one. Please include or reference your return goods authorization (RGA) number with the product you are returning.
5. All RGA's expire 30 days from the published date and will not be accepted there after.
NOTE: Your return will be processed within 10 days of the date your product is received back. If non-acceptable product is returned, you will be notified before the product is destroyed or returned to you at your cost.
1. Your refund will reflect a 25% restocking charge.
2. No refund will be given for damaged goods or damage to the original product packaging. Any return must include all parts in full.
4. No refund will be given for special order items and/or non-stocking items. Please contact customer service with questions.
5. Any custom products that have been manufactured to order are NOT returnable.
There are no cancellation fees to cancel an order. However, if your order is too far along in the shipping process we will be unable to cancel it.
TERMS & CONDITIONS:
By clicking the submit order button you agree to our Terms and Conditions of ordering on our websites.